What You'll Learn

14 Chapters · 14 Lessons

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      Evolving IT Service Management

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      Introduction to Key Concepts of ITIL

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      ITIL Four Dimensions of Product and Service Management

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      Key Concepts of Digital Product and Service Management

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      ITIL Product and Service Lifecycle

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      The ITIL Value System: Part I

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      The ITIL Value System: Part II

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      Identifying, Mapping, and Managing Value Streams

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      Completing the ITIL Foundation Picture

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      Outline of the Certification Journey

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      Implementation and Next Steps

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      Appendices

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      Index

About This Course

"The Future of IT Belongs to Professionals Who Can Turn Technology into Business Value The world runs on digital services, and the professionals who know how to design, deliver, and continuously improve them are the ones leading organizations, earning more, and building careers that last. Ultimate ITIL® Version 5 Foundation Certification Guide is not just an exam prep book. It is your complete transformation into a confident, credible, and future-ready IT service management professional. From the moment you open this book, you are on a journey. You will start by understanding why ITIL Version 5 exists and what makes it fundamentally different from everything that came before — then move through digital products, digital services, value streams, governance, automation, artificial intelligence, and continual improvement with the kind of clarity that only comes from a guide written by someone who has lived and breathed ITIL for over 25 years. Every concept is explained not just for the exam but for the real world, so you finish each chapter knowing exactly how to apply what you have learned the very next day at work. By the time you reach the final page, you will not just be ready to pass the Foundation exam — you will be ready to lead. Ready to align services with business strategy, optimize value streams, drive digital transformation, and become the ITSM professional every organization needs! "

About the Author

Sankarsan Biswas is a PeopleCert Ambassador, ITIL Master, Agile Scrum Master, consultant, author, and trainer with over 25 years of experience in IT Service Management, governance, and digital transformation. He has advised organizations across banking, aviation, telecom, transportation, and public sectors on achieving operational excellence and service value.