Course Curriculum

13 Chapters · 14 Lessons

  1. 1

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    2. (Included in full purchase)

      Chapter 1: Introduction to Digital Trust in the Modern Enterprise

  2. 2

    Chapter 2: The Evolution of IT Service Management Toward Digital Trust

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      The Evolution of IT Service Management Toward Digital Trust

  3. 3

    Chapter 4: The Role of Compliance Frameworks

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      The Role of Compliance Frameworks

  4. 4

    Chapter 5: Risk and Assurance in the Age of AI

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      Risk and Assurance in the Age of AI

  5. 5

    Chapter 6: Data Privacy, Ethics, and Responsible AI in Service Management

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      Data Privacy, Ethics, and Responsible AI in Service Management

  6. 6

    Chapter 7: Digital Trust Architecture and the Service Value System

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      Digital Trust Architecture and the Service Value System

  7. 7

    Chapter 8: Auditing and Continuous Assurance in AI-Enabled Environments

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      Auditing and Continuous Assurance in AI-Enabled Environments

  8. 8

    Chapter 9: Cyber Resilience and Digital Trust Readiness Framework

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      Cyber Resilience and Digital Trust Readiness Framework

  9. 9

    Chapter 10: Building a Culture of Trust and Compliance

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      Building a Culture of Trust and Compliance

  10. 10

    Building Trust in Real-World ITSM Transformations

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      Building Trust in Real-World ITSM Transformations

  11. 11

    Chapter 12: Building and Advancing the Digital Trust Maturity Model

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      Building and Advancing the Digital Trust Maturity Model

  12. 12

    Chapter 13: The Future of Digital Trust

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      The Future of Digital Trust

  13. 13

    Index

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      Index

About the Course

Ultimate Digital Trust for Governing Service Assurance provides a practitioner-focused, comprehensive governance and assurance architecture for embedding measurable trust into these technology ecosystems. The book integrates ITIL-aligned service management, ISO standards (27001, 20000-1, 42001), AI governance principles, risk management frameworks, and cyber resilience controls into a unified operating model. It explains how to design traceable workflows, implement control validation mechanisms, establish continuous auditing pipelines, and generate defensible trust metrics across AI-enabled and automated environments. Readers will learn how to structure governance layers, map regulatory requirements to operational controls, embed accountability into decision systems, and operationalize maturity models that quantify trust performance across services and platforms. Designed for IT leaders, service managers, governance professionals, AI oversight teams, and risk practitioners, this book enables organizations to align digital operations with compliance obligations, ethical AI standards, and measurable business outcomes.

About the Author

Sankarsan Biswas is a Digital Trust and IT Service Management advisor with more than 25 years of global experience across banking, aviation, telecom, and critical infrastructure. An ITIL Master and PeopleCert Ambassador, he is the author of multiple books on ITSM, AI governance, and service assurance.